Store Credit & Exchange Policy
We hope you love your Reminders of Good purchase. If something isn't quite right, we're happy to help.
14-Day Store Credit & Exchange Policy
Eligible items may be returned for store credit or exchange only. We do not offer refunds to the original payment method for change-of-mind purchases, except where required by applicable law.
Store credit or exchange requests must be initiated within 14 calendar days of delivery.
To be eligible for store credit or exchange, your item must be:
- Unworn and unused
- Unwashed
- Free from stains, odors, makeup or other signs of wear
- In its original condition
- Returned with any original tags or packaging included
To begin a request, email info@remindersofgood.com with your order number, the item you would like to send back, and whether you prefer store credit or an exchange.
Please do not send an item back without contacting us first.
Shipping Items Back
Unless the product arrived damaged, defective or incorrect, customers are responsible for the cost of returning the item.
Original shipping charges are non-refundable, except where required by applicable law.
We recommend using a trackable shipping service when sending your order back. Reminders of Good cannot be responsible for packages that are lost in transit, except where applicable law provides otherwise.
Exchanges
Need another size or item? Contact us within 14 calendar days of delivery at info@remindersofgood.com.
Exchanges are subject to product availability. Because many Reminders of Good items are produced on demand, we cannot guarantee that your requested replacement will be available. If it is unavailable, an eligible item may be exchanged for store credit.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or you received the wrong product, please contact us as soon as possible at info@remindersofgood.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs showing the problem
If we determine that the item is defective or that an error occurred with your order, we'll work with you to provide an appropriate replacement or other remedy required by applicable law, including a refund where required.
Items Not Eligible for Store Credit or Exchange
The following items are not eligible unless they arrive defective or incorrect, or applicable law requires otherwise:
- Items marked Final Sale
- Gift cards
- Personalized or individually customized products
- Items that show signs of wear, washing or use
- Items for which a request is initiated outside the 14-day window
- Certain intimate or hygiene-sensitive products, where applicable
Store Credit
Once your item has been received and inspected, we'll notify you whether your store credit or exchange has been approved. Approved store credit is for use on future Reminders of Good purchases and is not a refund to your original payment method, except where required by applicable law.
Your Consumer Rights
Nothing in this policy limits or excludes your rights under applicable consumer law, including any mandatory cancellation, return or refund rights. The 14-day request window and eligibility conditions above do not limit those rights. Orders placed before this policy update remain subject to the policy in effect when the order was placed.
Questions? Contact us at info@remindersofgood.com.
Last updated: November 10, 2026